Jova Software Privacy Policy
Last updated: 06/10/2025
Jova Software (“We”, “Company”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data (“You”) when using our services, including our website, applications, and other digital products and services we provide.
1. Information We Collect
We may collect personal and non-personal information from you, including but not limited to:
Personal Identity Information
- Full name
- Email address
- Phone number
- Residential or office address
- Date of birth
- Company/organization information (if applicable)
- Other identity data you provide when registering, creating an account, or contacting us
Technical Information
- IP address (Internet Protocol)
- Device type (desktop, tablet, or smartphone)
- Operating system and software version
- Browser type and version
- Application or website usage data (activity logs, pages accessed, access time, user interactions)
- Geographic location (if enabled by user)
- Cookies and other tracking technologies
Transaction Information
- Payment data (e.g., payment method, payment status, transaction date)
- Purchase history or service usage
- Order or contract details
- Information related to warranty, claims, or after-sales service requests
Communication and Interaction Information
- Messages, feedback, or inquiries you submit via email, contact forms, apps, or social media
- Records of communication with our customer support team
Other Information
- Your preferences regarding specific services, features, or products
- Data you voluntarily provide when participating in surveys, promotional programs, or events we organize
- Additional information needed to provide services tailored to your needs
2. How We Use Information
Provision and Management of Services
- Manage user accounts, authentication, and access to our platform
- Provide core features, functions, and services on our website and applications
- Customize the display and user experience to be more relevant
Processing Requests, Transactions, and Payments
- Process registrations, orders, or cooperation contracts
- Handle payments, verify transactions, and manage billing
- Record transaction history and service usage
Customer Support and Communication
- Respond to questions, feedback, or complaints
- Provide technical guidance, product usage assistance, and after-sales services
- Contact you regarding system updates or policy changes
Marketing and Promotional Information
- Send information about new products, additional services, promotions, or special offers
- Conduct surveys, market research, or marketing campaigns
- Provide personalized content tailored to your interests and preferences
Security, Audit, and Misuse Prevention
- Detect, prevent, and handle fraud, violations, or illegal activities
- Monitor systems to safeguard user accounts and data
- Conduct internal audits and ensure compliance with company policies
Compliance with Laws and Regulations
- Fulfill legal obligations in the jurisdictions where we operate
- Respond to legitimate requests from government authorities or legal institutions. Maintain records in accordance with legal, accounting, or regulatory requirements
Product Development and Innovation
- Analyze usage data to identify trends and user behavior patterns
- Develop new features, improve performance, and innovate products to better meet customer needs
- Conduct trials and internal research to improve service quality
3. Data Storage and Security
We safeguard your personal data by implementing reasonable technical, administrative, and physical security measures to protect it from unauthorized access, misuse, loss, alteration, or unwanted disclosure.
These measures include, among others:
Technical Security:
the use of data encryption, firewalls, SSL (Secure Socket Layer) technology, as well as intrusion detection systems to protect information during transmission and storage.Administrative Security:
restricting data access only to employees or third parties who genuinely need it for operational purposes and are bound by confidentiality obligations.Physical Security:
securing servers, data centers, and hardware with strict access controls to prevent unauthorized access.
In addition, we retain your personal data only as long as necessary for the purpose it was collected, unless applicable law requires longer retention. Once the data is no longer needed, we will delete or anonymize it in accordance with industry standards.
Although we have implemented strict security measures, please note that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we are committed to continuously improving our security standards.
4. Sharing Information with Third Parties
We do not sell, rent, or trade your personal data to any party. However, under certain conditions, we may share information with trusted third parties to support our services, while still ensuring the protection of your privacy.
These conditions include:
Third-Party Service Providers
We may share information with service providers that assist our operations, such as:
- Hosting, server, or cloud storage services.
- Payment processing services.
- Analytics, marketing, or digital advertising services.
- Development partners and technical support.
These third parties are only allowed to use your data in accordance with our instructions and are bound by confidentiality obligations.
Legal and Regulatory Obligations
We may disclose personal data if required by law, regulation, or official order from authorized authorities, including to:
- Respond to requests from courts, law enforcement, or government agencies.
- Fulfill legal, accounting, or tax obligations.
- Protect the rights, safety, and legal interests of Jova Software and our users.
Legal Protection and Misuse Prevention
We may share data to:
- Prevent fraud, cybercrime, or misuse of services
- Investigate violations
- Protect the safety of users and the public
Corporate Transactions
In the event of a merger, acquisition, asset sale, restructuring, or other corporate transaction, user data may be transferred as part of legitimate business assets, while still ensuring protection in accordance with this privacy policy.
5. Your Rights
As a user of Jova Software services, you have rights over the personal data we manage. These rights include:
Right of Access and Information:
You have the right to request a copy of the personal data we store as well as an explanation of how that data is used.Right to Rectification:
You may update or correct personal data that is incomplete, inaccurate, or no longer valid.Right to Erasure (Right to be Forgotten):
You may request the deletion of your personal data from our systems, provided that it does not conflict with legal obligations or our legitimate interests to retain it.Right to Restrict Processing:
You may request that the processing of your personal data be restricted under certain conditions, such as when disputing the accuracy of the data or its use.Right to Data Portability:
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, and the right to transfer that data to another service provider if technically feasible.Right to Object (Opt-out):
You may object to the use of your data for certain purposes, including direct marketing or promotional communications.Right to Withdraw Consent:
If data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.Right to File a Complaint:
If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the relevant data protection authority in accordance with applicable regulations.
To exercise these rights, you can contact us through the contact information available in the Contact Us section.
6. Cookies and Tracking Technologies
The Jova Software website and application may use cookies and similar tracking technologies to enhance user experience, understand visitor behavior, and support the development of our services.
- You can configure your browser or device to refuse some or all cookies.
- If cookies are disabled, some service features may not function optimally.
- You can delete cookies at any time through your browser or application settings.
7. Changes to Privacy Policy
Jova Software may update this Privacy Policy from time to time to adapt to service developments, technological changes, legal regulations, or the company's business needs.
Any changes will be announced through:
- The official Jova Software website.
- Direct notifications via email or other communication channels (if the changes are considered significant).
The latest update date will always be listed at the top of this document. We encourage you to periodically review this Privacy Policy to remain informed on how we protect your personal data.
By continuing to use our services after changes to the Privacy Policy, you are deemed to have read, understood, and agreed to those changes.
8. Contact Us
If you have any questions, requests, or complaints regarding the Privacy Policy or the use of our services, please contact us through the following information:
Batam Office
Jova Software
Komplek Tunas 2 Industrial Estate No.7-D, Batam Center, Batam Kota, 29464
+62 813-7859-6081
Medan Office
Jova Software
Jl. Makmur No.28, Sei Agul, Kec. Medan Barat, Kota Medan, North Sumatra 20235
+62 896-0442-4863